GREEN LIFE PRIVACY POLICY

TERMS & CONDITIONS

Last Updated: 9 August 2026

Welcome to GREEN LIFE CYPRUS.

These Terms & Conditions (“Terms”) govern your access to and use of our website, greenlifecyprus.com, and any purchases made through the website.

Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing from us, you agree to be bound by these Terms.

Nothing in these Terms affects any mandatory rights you may have as a consumer under applicable Cyprus or European Union law.

1. COMPANY INFORMATION

GREEN LIFE CYPRUS is operated by:

Wilton (Cyprus) Patisserie LTD
Trading as: GREEN LIFE CYPRUS
VAT Number: 10328816Q
Company Registration Number: H.E.328816

Store Address:

Dionysiou Kykkoti 52, Germasogeia, Lemesos 4043, Cyprus

Company Address:
Dionisiou Kikkoti 50, 4043 Limassol, Cyprus

Email: info@greenlifecyprus.com
Website: www.greenlifecyprus.com

2. USE OF OUR WEBSITE

You may use our website for lawful personal and commercial shopping purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website, servers, accounts or systems.
Introduce viruses, malicious code or other harmful technology.
Interfere with the normal operation or security of the website.
Copy, reproduce or commercially exploit website content without our permission, except where permitted by law.
Use false information when creating an account or placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. PRODUCTS & PRODUCT INFORMATION

GREEN LIFE CYPRUS sells food supplements, sports nutrition products, healthy foods, wellness products, accessories and other related products.

We take reasonable care to ensure that product descriptions, ingredients, nutritional information, quantities, images, prices and other information displayed on our website are accurate and kept up to date.

However, manufacturers may occasionally change packaging, formulations, ingredients, designs or product specifications.

Product images are provided for illustrative purposes and packaging may vary from the images displayed online.

Always read the product label, ingredient list, allergen information, directions for use and warnings supplied with the physical product before consumption or use.

If you believe the product you received materially differs from the information displayed on our website, please contact us at info@greenlifecyprus.com.

Nothing in this section limits your statutory consumer rights where a product is faulty, incorrect or not as described.

4. FOOD SUPPLEMENTS & HEALTH INFORMATION

Information provided on GREEN LIFE CYPRUS, including product descriptions, articles, guides and other website content, is provided for general informational purposes.

It should not be treated as individual medical advice, diagnosis or treatment.

Food supplements should be used in accordance with their product instructions and should not be used as a substitute for a varied and balanced diet and healthy lifestyle.

Where appropriate, you should consult a doctor, pharmacist, dietitian or other qualified healthcare professional before using supplements, particularly if you:

Are pregnant or breastfeeding.
Have an existing medical condition.
Are taking prescription medication.
Are planning surgery.
Have known allergies or sensitivities.
Are purchasing a product for a child.

Do not exceed the recommended daily intake stated on the product unless advised by an appropriately qualified healthcare professional.

Individual responses to supplements and nutritional products may vary.

5. ALLERGENS

Customers are responsible for reviewing the ingredients and allergen information of products before consumption.

Products may contain or be manufactured in facilities that handle common allergens.

If you have a known or severe allergy, please carefully review the product label and manufacturer information before using the product.

If you require clarification regarding an ingredient or allergen before ordering, please contact us.

6. PRICES & VAT

All prices displayed on our website are in Euros (€) unless otherwise stated.

Unless clearly stated otherwise, prices include applicable VAT.

Any applicable delivery charges or additional costs will be displayed before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

In the event of an obvious pricing or technical error, we may contact you before processing the affected order. Where an order cannot reasonably be fulfilled because of an obvious error, we may cancel the affected item or order and issue a full refund of any amount already paid for it.

7. ORDERS

When you place an order through our website, you are requesting to purchase the selected products subject to these Terms.

You are responsible for ensuring that all information supplied during checkout is complete and accurate, including:

Your name.
Delivery address.
Telephone number.
Email address.
Selected products and quantities.

After placing an order, you will normally receive an electronic order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There has been an obvious pricing or website error.
Payment has not been authorised.
We reasonably suspect fraudulent activity.
Delivery to the requested location is unavailable or legally restricted.

If we cancel an order after payment has been received, the amount paid for the cancelled products will be refunded.

8. PRODUCT AVAILABILITY

All orders are subject to product availability.

Although we take reasonable steps to keep website inventory accurate, occasional stock discrepancies may occur.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer:

A refund for the unavailable item.
An alternative product, subject to your agreement.
Another reasonable solution agreed with you.

We will not substitute a materially different product without your agreement.

9. PAYMENT

Payment must be made using one of the payment methods made available during checkout.

Available payment methods may vary from time to time.

Payment transactions may be processed by third-party payment service providers. Their own terms, privacy policies and security procedures may apply to the processing of your payment.

You confirm that you are authorised to use the payment method provided when placing an order.

Your order may not be processed until payment has been successfully authorised.

10. DELIVERY

Available delivery methods, delivery costs and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including:

Courier delays.
Severe weather.
Public holidays.
Customs procedures.
Incorrect delivery information.
Strikes or transportation disruption.
Other events outside our reasonable control.

Where no different delivery period has been agreed, we will deliver within the period required by applicable consumer law.

Please ensure that your delivery information is accurate before completing your order.

If a parcel is returned to us because the customer supplied an incorrect or incomplete address, failed to collect the parcel, or was unavailable after reasonable delivery attempts, additional delivery charges may apply before the parcel is resent, where permitted by law.

This does not affect your rights where the delivery failure was caused by us or the courier acting on our behalf.

11. RISK DURING DELIVERY

Where we arrange delivery to you, responsibility for the goods generally remains with us until you or a person designated by you receives physical possession of the goods, subject to applicable law.

If your parcel arrives visibly damaged, please take photographs of the parcel and products and contact us as soon as reasonably possible.

Reporting delivery damage quickly helps us investigate the matter with the courier, but failure to report immediately does not remove any mandatory statutory rights you may have.

12. 14-DAY RIGHT OF WITHDRAWAL

If you are purchasing as a consumer through our website, you generally have the right to withdraw from your online purchase within 14 days without giving a reason, subject to the exceptions provided by applicable law.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party nominated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us clearly of your decision to withdraw.

Please contact:

Email: info@greenlifecyprus.com

You may provide your:

Full name.
Order number.
Products you wish to return.
Date the products were received.

After notifying us, you must return the relevant goods within the period required by applicable law.

13. RETURN CONDITIONS & EXCEPTIONS

Products being returned under the right of withdrawal should be handled only to the extent necessary to establish their nature, characteristics and functioning.

You may be responsible for any diminished value caused by handling beyond what would reasonably be permitted when examining the goods.

Certain products may be excluded from the statutory right of withdrawal where an exception under applicable consumer law applies.

This may include, where legally applicable:

Goods liable to deteriorate or expire rapidly.
Sealed goods that are not suitable for return for genuine health-protection or hygiene reasons once the seal has been broken after delivery.
Products made to the customer's specifications or clearly personalised.
Other products specifically excluded from the right of withdrawal by applicable law.

The fact that a product is a supplement or health product does not automatically remove statutory consumer rights. Any exception will be applied only where permitted by applicable law.

These exceptions do not affect your legal rights where a product is faulty, damaged, incorrect, unsafe or not as described.

For full return instructions, please see our Return & Refund Policy: [INSERT RETURN POLICY LINK].

14. RETURN SHIPPING COSTS

Where you exercise your statutory right of withdrawal because you have changed your mind, you may be responsible for the direct cost of returning the goods, where permitted by applicable law and where you were properly informed of this obligation.

If the product is faulty, damaged, incorrect or otherwise non-conforming, we will handle the matter in accordance with your statutory rights and applicable law.

Please contact us before returning a faulty, damaged or incorrect product so that we can provide appropriate instructions.

15. REFUNDS

Where you validly exercise your right of withdrawal, we will refund payments required to be refunded under applicable law, including the cost of our least expensive standard delivery option where applicable.

Additional costs resulting from your choice of a more expensive delivery method than our standard delivery option may not be refundable where permitted by law.

Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.

We may be entitled to withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been returned, whichever occurs first, where permitted by applicable law.

Banks and payment providers may require additional processing time after a refund has been issued by us.

16. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive:

The wrong product.
A damaged product.
A defective product.
A product materially different from what was ordered.

please contact us at info@greenlifecyprus.com and provide your order number and, where reasonably possible, photographs showing the issue.

We will assess the matter and provide the remedy required under applicable consumer law.

Nothing in these Terms limits your mandatory rights regarding the legal conformity or guarantee of goods.

17. PROMOTIONS, COUPONS & DISCOUNT CODES

From time to time, we may offer promotional discounts, coupon codes, gifts or other special offers.

Unless otherwise stated:

Promotions are valid for the period specified.
Promotional codes must be entered during checkout.
Promotional codes cannot normally be exchanged for cash.
Only one promotional code may be permitted per order.
Certain brands or products may be excluded.
Minimum purchase requirements may apply.
Promotions may be limited by stock availability.

Any specific promotional terms displayed with an offer will apply in addition to these Terms.

We reserve the right to cancel or refuse the use of a promotion where we reasonably believe it is being used fraudulently or contrary to the stated promotional terms.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, website content belonging to GREEN LIFE CYPRUS or its licensors, including text, graphics, logos, designs, photographs, videos, website layout and other original materials, is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not, without prior written permission:

Republish substantial website content.
Sell, rent or sublicense our proprietary website material.
Reproduce our content for commercial purposes.
Use our branding, trademarks or logos in a way that suggests an unauthorised association or endorsement.

Nothing in this section restricts uses expressly permitted by applicable law.

19. CUSTOMER REVIEWS & USER CONTENT

Where our website allows customers to submit reviews, photographs, comments or other content, you are responsible for the content you submit.

You must not submit content that:

Is unlawful.
Is defamatory or threatening.
Infringes intellectual property or privacy rights.
Contains misleading or fraudulent information.
Contains malicious software or links.
Constitutes spam or unauthorised advertising.

We may remove content that reasonably violates these Terms or applicable law.

Where you voluntarily submit a review or other content for publication, you grant us a non-exclusive licence to display and use that content in connection with our website and business, subject to applicable law and our Privacy Policy.

20. PRIVACY & PERSONAL DATA

We process personal information in accordance with applicable data-protection law and our Privacy Policy.

Our Privacy Policy explains, among other things, how we collect, use, store and protect personal information and the rights available to individuals regarding their personal data.

Please read our:

Privacy Policy: [INSERT PRIVACY POLICY LINK]

21. COOKIES

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for our website and online shop to function and may not require consent.

Where required by applicable law, non-essential cookies, including certain analytics, advertising or marketing cookies, will only be used after you have provided the appropriate consent.

You can manage available cookie choices through our cookie-consent settings.

For further information, please see:

Cookie Policy: [INSERT COOKIE POLICY LINK]

22. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to websites or services operated by third parties.

These websites are not controlled by GREEN LIFE CYPRUS, and their own terms, policies and practices may apply.

The inclusion of a link does not necessarily constitute an endorsement of the third-party website, product or service.

Nothing in this section limits any responsibility that cannot legally be excluded.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict:

Liability for death or personal injury caused by negligence where such liability cannot legally be excluded.
Liability for fraud or fraudulent misrepresentation.
Mandatory product-safety obligations.
Mandatory consumer rights.
Any other liability that cannot legally be limited or excluded.

To the extent permitted by law, GREEN LIFE CYPRUS will not be responsible for indirect losses that were not reasonably foreseeable when the contract was entered into.

For customers purchasing products for business purposes rather than as consumers, different legal rights and limitations may apply.

24. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances genuinely outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, government restrictions, major transportation disruption, strikes, telecommunications failures or similar events.

This clause does not affect any mandatory consumer rights.

25. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect:

Changes to our business.
Changes to our website or services.
Changes to applicable laws or regulations.
Changes to our policies or operational procedures.

The Terms applicable to your purchase will generally be those in effect when your order was placed, unless applicable law requires otherwise.

The latest version will always be published on our website together with its revision date.

26. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

27. GOVERNING LAW & CONSUMER RIGHTS

These Terms and contracts entered into through GREEN LIFE CYPRUS are governed by the laws of the Republic of Cyprus, subject to applicable European Union law.

If you are a consumer resident in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under applicable law.

Any dispute will be handled by the courts or competent dispute-resolution bodies determined under applicable law.

Before taking formal action, we encourage customers to contact us so that we can attempt to resolve any issue directly.

28. CONTACT US

If you have any questions, complaints or requests concerning an order or these Terms & Conditions, please contact:

GREEN LIFE CYPRUS
Operated by Wilton (Cyprus) Patisserie LTD